Summit DD is determined to provide right-fit supports to individuals with developmental disabilities and their families in Summit County. If you have concerns with your services provider or supports you receive, please don’t hesitate to speak with your Service and Support Administrator (SSA). (If you’re not sure who to speak with, please use the contact us tool.) It’s important to let us know about your concern when it happens. The sooner we know, the faster we can help resolve the issue. Be specific when sharing your concern. Try to provide dates, people involved, what happened, and what you would like in the future. Following these guidelines will help us to better serve you and will not interfere with your right to a formal Complaint process.

Here are some guidelines for the resolution of complaints, due process and to help us better serve you.

Quick Tips for Resolving Concerns/Due Process

• Start by speaking with your Service and Support Administrator (SSA). They may be able to help you solve your concern immediately. If they cannot resolve your concern, they can help you with the next steps toward a resolution.
• Tell us your concern when it happens. The sooner we know, the faster we can fix it.
• Be specific when sharing your concern. Try to provide dates, people involved, what happened, and what you would like in the future.

What do I do if I do not agree with services that are reduced, denied or terminated?

An individual, parent, or guardian may appeal reduced, denied or terminated services coordinated through Summit DD. To appeal a decision, there is a grievance procedure and/or formal appeal process. Assistance can be provided by an advocate who may speak on behalf of an individual at his or her request. For locally funded services, see Administrative Resolution of Complaints forms and procedures. For Medicaid Waiver services, please see Due Process forms and procedures.

Administrative Resolution of Complaints Forms and Procedures for (locally funded services and Intake determinations)

• Download the Notice of Adverse Action form to start the appeal process for reduced, denied or terminated services. (Non-Medicaid services.)
• Read the Complaint or Appeal of Adverse Action Explanation

Medicaid Due Process Forms and Procedures (Medicaid Waiver Services)

• Download the Medical Due Process form to start the appeal process for reduced, denied or terminated services for those enrolled on a Medicaid Waiver.
• Read the Explanation of State Hearing Procedures from the Ohio Department of Job ad Family Services (Additional information about the Bureau of State Hearings can be found on the Ohio JFS site.)

Find additional information about your Rights

• If you have any questions or you need help asserting your rights, contact your SSA.
• Notice of Privacy Practices (online) or (Download our Notice of Privacy Practices)
• Administrative Resolution (Download Resolving Complaints & Due Process PDF)
• Your Rights (Download Bill of Rights PDF)
• MUI Information
• Disability Rights Ohio
• The ARC of of Ohio
• DODD Toolkit: Your Rights in Ohio’s DD System & Beyond